Frequently Asked Questions

Training and Certification

How long does CPR certification last?

Certifications are valid for two years. Recertification is required to maintain credentials.

Do I need prior experience to take a CPR course?

No, our courses are designed for all skill levels, including first-time learners.

Can I schedule a private group training?

Yes! We offer private training for businesses, schools, and organizations. Contact us for details.

AED Purchasing and Ongoing Readiness

Which AEDs can I purchase from JBM?

Our primary AED range is the ZOLL AED Plus, Powerheart G5 with iCPR, and ZOLL AED 3. Compare the models in AED Products, or request an AED quote for help choosing equipment for your organization.

Are accessories, installation, and training included?

Review the product description for the AED configuration and included items. Optional accessories have separate prices shown beside each selection. Installation, training, and ongoing support are included only when specified in your proposal or order.

Can JBM help us maintain readiness over time?

Ask about a scoped service agreement covering inspection support, pad and battery replacement planning, staff training renewals, and coordination across locations. Your proposal defines visit frequency, responsibilities, and any separately priced supplies or services.

Choosing Your Next Step

I am buying my first AED. Where do I start?

Tell us your facility type, location, approximate staff count, and whether children use the space. Request an AED readiness quote so we can discuss equipment, placement, accessories, and training.

Can I request volume pricing or support for multiple locations?

Yes. Include your location count, approximate device quantity, and timing in your quote request.

Does submitting a form confirm my training date?

No. A quote or training inquiry starts a conversation. JBM will review your requirements and confirm availability, scope, and pricing before a booking is finalized.

Can you plan ongoing employee training?

Ask about group scheduling, new hires, and certification renewals through our on-site training form.

Does the first-training offer discount an AED?

No. The 10% first-training offer applies to your first JBM training booking. AED purchases are excluded. Mention the offer when requesting your training quote.

How can I pay for an AED online?

PayPal is available at checkout. JBM does not accept checks or cash on delivery for online AED orders.

Training Support and Policies

Student Manuals

Request help locating your course’s student manual here.

Technical Issues with Online Courses

JBM Medical Health & Safety can assist with general questions, but the online portion of blended learning courses is provided directly by the American Red Cross. For technical support, contact:
Phone: 1(800)RED-CROSS (800.733.2767)
Email: support@redcrosstraining.org

How long does it take to receive my certification?

American Red Cross certifications take 2-3 business days to process and are emailed directly from the Red Cross. If not received, check your spam folder or contact JBM for certification assistance here.

What if I need my certification sooner?

JBM Medical Health & Safety can expedite your certification for an additional $15 fee upon request.

Rescheduling an In-Person Class

• More than 72 hours before class: You may reschedule via your confirmation email or by contacting us, free of charge.
• Within 72 hours or after the class: A $50 reschedule fee applies.

Rescheduling a Virtual Learning Skills Session

Virtual sessions must be rescheduled by a JBM team member. Email scheduling@jbmmedical.health. The same reschedule policy applies.

Cancelling an In-Person Class

• No cancellations allowed within 7 days of the class or after it occurs.
• Cancellations made more than 7 days in advance are subject to a $25 fee.
• Lifeguard course cancellations more than 7 days in advance are subject to a 25% administrative fee.
• No refunds for missed or failed classes.

To cancel, email scheduling@jbmmedical.health.

Missed In-Person Class

If you miss your class, you may reschedule for a future one with a $50 reschedule fee. No refunds are given for no-shows.

Cancelling a Virtual Learning Class

• Cancellations before 7 days incur a $25 fee and any applicable shipping costs.
• A partial refund may be issued upon return of shipped materials.
• No cancellations allowed within 7 days or after the course.

Need a Receipt?

Email scheduling@jbmmedical.health to request a receipt.

Leave Feedback

Your feedback is valuable! Let us know how we’re doing here.

Can I Get a Refund?

• A $25 cancellation fee applies to all canceled courses.
• No refunds once a certification has been issued.

Refund Processing Time

Refunds take 5–10 business days to appear in your account.

Shipping Policies

We partner with various shipping carriers. Rates depend on the carrier, service type, and location.

Return Policy

All return requests must be emailed to scheduling@jbmmedical.health

Failed Course Policy

If you fail a course, you must re-enroll and pay the course fee again. No refunds are issued for failed attempts.

For more details, contact us at scheduling@jbmmedical.health.