Frequently Asked Questions

Q: How long does CPR certification last?
A: Certifications are valid for two years. Recertification is required to maintain credentials.

Q: Do I need prior experience to take a CPR course?
A: No, our courses are designed for all skill levels, including first-time learners.

Q: Can I schedule a private group training?
A: Yes! We offer private training for businesses, schools, and organizations. Contact us for details.

White-Label Website Services

Q: What is included in the GoHighLevel website buildout?
A: Our white-label service includes a fully customized website, automation setup, and essential integrations for client engagement.

Q: How long does the website development process take?
A: The standard buildout time is 2 weeks, depending on customization needs.

Q: Do you provide ongoing support after the website is launched?
A: Yes! We offer support plans that include updates, troubleshooting, and enhancements.

Student Manuals

You can access Red Cross Student Training Manuals here.

Technical Issues with Online Courses

JBM Medical Health & Safety can assist with general questions, but the online portion of blended learning courses is provided directly by the American Red Cross. For technical support, contact:
Phone: 1(800)RED-CROSS (800.733.2767)
Email: support@redcrosstraining.org

How long does it take to receive my certification?

American Red Cross certifications take 2-3 business days to process and are emailed directly from the Red Cross. If not received, check your spam folder or search for your certification here.

What if I need my certification sooner?

JBM Medical Health & Safety can expedite your certification for an additional $15 fee upon request.

Rescheduling an In-Person Class

• More than 72 hours before class: You may reschedule via your confirmation email or by contacting us, free of charge.
• Within 72 hours or after the class: A $50 reschedule fee applies.

Rescheduling a Virtual Learning Skills Session

Virtual sessions must be rescheduled by a JBM team member. Email scheduling@jbmmedical.health. The same reschedule policy applies.

Cancelling an In-Person Class

• No cancellations allowed within 7 days of the class or after it occurs.
• Cancellations made more than 7 days in advance are subject to a $25 fee.
• Lifeguard course cancellations more than 7 days in advance are subject to a 25% administrative fee.
• No refunds for missed or failed classes.

To cancel, email scheduling@jbmmedical.health.

Missed In-Person Class

If you miss your class, you may reschedule for a future one with a $50 reschedule fee. No refunds are given for no-shows.

Cancelling a Virtual Learning Class

• Cancellations before 7 days incur a $25 fee and any applicable shipping costs.
• A partial refund may be issued upon return of shipped materials.
• No cancellations allowed within 7 days or after the course.

Need a Receipt?

Email scheduling@jbmmedical.health to request a receipt.

Leave Feedback

Your feedback is valuable! Let us know how we’re doing here.

Can I Get a Refund?

• A $25 cancellation fee applies to all canceled courses.
• No refunds once a certification has been issued.

Refund Processing Time

Refunds take 5–10 business days to appear in your account.

Shipping Policies

We partner with various shipping carriers. Rates depend on the carrier, service type, and location.

Return Policy

All return requests must be emailed to scheduling@jbmmedical.health

Failed Course Policy

If you fail a course, you must re-enroll and pay the course fee again. No refunds are issued for failed attempts.

For more details, contact us at scheduling@jbmmedical.health.