Policies
We understand that life happens unexpectedly. We are willing to work with you by offering to reschedule you for another class. Turn your missed CPR session into a private session for yourself or a few people. We can even come to you host the private course. If the student has to reschedule any course please understand the following before booking a session.
Confirmation email
Training confirmation emails are AUTOMATICALLY sent to you after you register for your course (check your spam/junk folder if you did not receive it in your main inbox). If you did not receive your confirmation email, please contact us immediately.
refund with exception
A full refund will be granted if a request is placed three (3) days prior to class date during our office hours of 9 AM to 5 PM M-F and 9 AM to 2 PM Sat. via email only: scheduling@jbmmedical.health If a request is made after that time, a cancellation fee of 50% will be deducted from the final refund amount. On the day of or after the class has met there will be no refund. If you register for a class that is scheduled within 3 days, you are only eligible for a 50% refund, since your class is within the 72 hour time window.
reschedule
Classes can be rescheduled only one time and requests must be made within two (2) days prior to class date during our office hours of 9 AM to 5 PM and 9 AM to 2 PM Sat. via email only: scheduling@jbmmedical.health Rescheduled classes must be completed within 48 hour of request. If you register for a class that is scheduled within 2 days, you are unable to reschedule, as the 48 hour time window has passed.
Blended learning
If you registered for a blended learning course, you must complete your online portion prior to your scheduled class date. You will not be allowed to sit for the hands on skills portion, unless you've completed the online portion. If you arrive without the online portion completed, you will have to pay for another class, no exceptions.
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